Frequently Asked Questions
Everything you need to know about our heavy-duty tools and services.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days depending on your location and the weight of the equipment.
Do your pipe vises come with a warranty?
Yes, all our professional-grade tools come with a limited lifetime warranty against manufacturing defects to ensure long-term reliability on the job site.
What is your return policy for unused tools?
We offer a 30-day return policy for items in their original, unused condition and packaging. Please contact our support team to initiate a return authorization.
Do you offer international shipping?
Currently, we ship to the United States and Canada. For other international inquiries, please contact our sales department for a custom freight quote.
Are replacement parts available for purchase?
Yes, we stock a full range of replacement jaws, pins, and springs to help you maintain your equipment and extend its service life.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and modern digital wallets like Apple Pay and Google Pay.